From all the targeting methods on display networks, remarketing (or retargeting) is the most successful one.
Unlike other methods, with remarketing you target an audience of people that have already visited your website. This will give you the opportunity to only target people that have engaged with your brand already.
Now, this also means that with remarketing you are not targeting new visitors but previous website visitors. You should keep this mind when calculating the ROI of your remarketing campaigns.
How remarketing works
Remarketing works based on cookies. By adding a special piece of tracking to your website you can start tracking your website visitors. Based on their behaviour on your website we can define these into audience lists.
Remarketing works as follows:
- A visitor comes to your website (initial visit) and gets added to one of your remarketing lists.
- The visitor leaves your site.
- You start showing ads on other sites.
- The visitor re-engages with your website (second visit) and hopefully converts.
The Google Display Network is the largest network of websites that you can use to show your ads. You have the following options for showing remarketing ads using Google Ads:
- Standard display ads. By creating display campaigns you are able to target your remarketing lists. Your ads will be shown to previous website visitors that are visiting an eligible website on the Google Display Network.
- Remarketing lists for search ads. Now, if you are already running search ads it is recommended to add your remarketing lists to them. It will allow you to change your bids, or show different messaging to previous site visitors.
- Video remarketing. Youtube is owned by Google. So by using Google Ads you will have the option to set up video campaigns and target previous site visitors.
The second option you have is to use Facebook remarketing.
Facebook Ads remarketing works similar to Google remarketing, except your ads will be shown on Facebook. You will need to add the Facebook pixel on your site and based on this data you can build audience lists.
Now, it depends on your business which of the platforms (Google or Facebook) you should use. Personally, I find that Facebook works best for low-cost products. Google is likely to be able to give you more volume. However, this is also depending on the audience that you are targeting.
You could use them both of course. Except you will need to monitor your conversions in a tool like Google Analytics. If you rely on the conversion data in each of platforms, you might be double counting your conversions.
Should you use remarketing for your business?
Now, the main question is: should you use remarketing for your business?
The answer is: it depends. 🙂
First of all, you will need a decent amount of website visitors. I would say you want to have a minimum of 1,000 visitors per month to make this work and set up advanced campaigns. Smaller websites will be able to set up remarketing campaigns as well, however it won’t be as advanced.
From my experience, remarketing works well for businesses that fit either of the boxes below:
- Web shops that are selling a low-cost product (eg. socks) that are easy to sell online and already are getting a large amount of organic traffic.
- Companies that can pay a high cost per acquisition, like SaaS companies.
The main pitfall for remarketing is that most businesses don’t calculate the incremental value of their remarketing campaigns. Remember, you are targeting previous site visitors. If you run other PPC ads, this means that you already paid for these visitors the first time.
So let’s say you are willing to pay $300 for a lead. It would be a mistake to pay $300 for a view-through conversion via remarketing.
Basically, there are 3 options:
- The visitor had seen your ad and decided to buy purely based on the ad.
- Visitor seen your ad multiple times, combined with visiting your site before he/she decides to buy.
- The visitor didn’t even see your ad and decided to buy regardless.
Your view-through conversions will be a mix of these 3 options.
To make remarketing work, you will need to get an understanding of the right mix. Only that way you will be able to set an average cost per view-through conversion.